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Help & Faqs

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Faq

Most common question about our services

  • ?How can I subscribe to Inmarsat services?

    To subscribe to Inmarsat services, you can contact an authorized Inmarsat service provider like Deckhouse. We will guide you through the process, help you choose the appropriate service plan, and provide the necessary equipment and support.

  • ?Can I use my existing devices with Inmarsat services?

    Inmarsat supports a wide range of devices, including smartphones, tablets, laptops, IoT devices, and specialized satellite communication equipment. However, it's important to ensure that your device is compatible with Inmarsat's network and technology. Please contact with us to check if your existing device is compatible with requested Inmarsat service.

  • ?Can I track my assets or vessels using Inmarsat services?

    Yes, Inmarsat offers asset tracking and vessel monitoring solutions through its satellite network. These services enable real-time location tracking, geofencing, route optimization, and enhanced security for valuable assets or vessels.

  • ?How can I get pricing information for Inmarsat services?

    Pricing for Inmarsat services varies depending on factors such as service type, data requirements, geographical coverage, and service plans. To obtain accurate pricing information, please contact with Deckhouse.

  • ?Can I use Inmarsat services for video streaming and conferencing?

    Yes, Inmarsat services support video streaming and conferencing applications. The availability and quality of video streaming may vary depending on factors like network congestion, service plan, and the capabilities of the connected devices

  • ?What is Inmarsat's network availability percentage?

    Inmarsat aims to provide a high level of network availability. The network availability percentage varies depending on the service and coverage area. In general, Inmarsat's network availability exceeds 99% for most services.

  • ?Can I get customized service plans based on my specific needs?

    Yes, Inmarsat offers flexible service plans that can be tailored to meet your specific requirements. Deckhouse can work with you to create customized solutions that align with your communication needs and budget.

  • ?Are there any data usage limits or fair usage policies?

    Inmarsat service plans may have data usage limits or fair usage policies to ensure fair access to network resources. The specific limits and policies can vary depending on the service plan you choose.

  • ?Can I use Inmarsat services in conjunction with other communication systems?

    Yes, Inmarsat services can be integrated with other communication systems to provide redundancy or backup connectivity. This allows users to switch between different networks or combine them to ensure continuous connectivity.

  • ?What services does KVH provide?

    KVH provides satellite-based services such as high-speed broadband internet, satellite TV entertainment, IoT connectivity, fleet management solutions, and global voice services for maritime, land mobile, and aeronautical applications.

  • ?How can I subscribe to KVH satellite services?

    To subscribe to KVH satellite services, you can contact with Deckhouse.
    We will guide you through the subscription process, help you choose the appropriate service plan, and provide the necessary equipment and support.

  • ?Does KVH provide satellite TV services?

    Yes, KVH offers satellite TV services for both maritime and land applications. These services provide access to a wide range of television channels and entertainment content, keeping users entertained during their journeys.

  • ?Can I upgrade or modify my KVH service plan as my needs change?

    Yes, KVH provides options to upgrade or modify service plans as needed. If your connectivity requirements evolve, you can work with authorized KVH partners to adjust your service plan accordingly.

  • ?Can I access cloud-based applications and services with satellite services?

    Yes, satellite services allow access to cloud-based applications and services. Users can leverage cloud storage, software-as-a-service (SaaS) applications, and other cloud-based solutions, just as they would with traditional terrestrial internet connections.

  • ?Can I connect multiple devices simultaneously with satellite services?

    Yes, satellite services support multiple device connections simultaneously. Whether it's smartphones, tablets, computers, or IoT devices, you can connect and utilize multiple devices with a sattelite service plan.

  • ?Are satellite services compatible with VPN (Virtual Private Network) connections?

    Yes, satellite services are compatible with VPN connections. Users can establish secure VPN tunnels to connect to their corporate networks, ensuring privacy and secure data transfer.

  • ?How fast is the data transfer speed with Iridium Certus?

    Iridium Certus offers broadband data speeds ranging from 22 Kbps to 704 Kbps, depending on the specific Certus terminal and service plan selected. This enables faster web browsing, email, file transfers, and other data-intensive applications.

  • ?Can I use Iridium Certus for voice and data simultaneously?

    Yes, Iridium Certus allows for concurrent voice and data communication. Users can make voice calls while simultaneously accessing data services, enabling efficient and seamless communication.

  • ?How does Iridium Certus ensure global coverage?

    Iridium Certus leverages a network of 66 interconnected satellites in low Earth orbit (LEO). This unique constellation provides seamless global coverage, ensuring connectivity in even the most remote and challenging environments.

  • ?Is there a minimum contract term for Iridium Certus service?

    The contract terms for Iridium Certus may vary depending on the the specific service plan chosen ranging from 3 months to 12 months. Please contact with Deckhouse to understand the contract terms and options available.

  • ?Can I track and monitor assets using Iridium Certus?

    Yes, Iridium Certus enables asset tracking and monitoring. Its global coverage and reliable connectivity make it ideal for tracking assets, vehicles, vessels, and equipment in real-time, regardless of their location.

  • ?Does Iridium Certus require line-of-sight to the satellites?

    No, Iridium Certus does not require line-of-sight to the satellites. The Iridium satellite constellation, with its low Earth orbit (LEO) satellites, provides coverage even in areas with obstructed views, such as urban environments or dense foliage.

  • ?What is the purpose of Account Authority?

    The purpose of Account Authority is to ensure secure and controlled access to maritime services, applications, and systems. It helps manage user accounts, define access rights, and maintain the integrity and confidentiality of maritime information.

  • ?How does Deckhouse ensure the security of its services?

    Deckhouse takes security seriously and incorporates robust measures to protect its services. These include encryption technologies, authentication protocols, firewalls, intrusion detection systems, and compliance with industry standards and regulations.

  • ?What is the difference between Ku and Ka Band?

    Ku-band and Ka-band are two different frequency ranges used in satellite communication.

    Frequency Range:

    Ku-band: Ku-band operates in the frequency range of 12 to 18 gigahertz (GHz).
    Ka-band: Ka-band operates in the higher frequency range of 26.5 to 40 gigahertz (GHz).

    Bandwidth and Capacity:

    Ku-band: Ku-band generally offers larger bandwidth and capacity compared to Ka-band. It can support higher data rates and is commonly used for broadband internet access, video streaming, and other high-bandwidth applications.
    Ka-band: Ka-band provides smaller bandwidth compared to Ku-band but offers higher frequency reuse and greater spectral efficiency. It is suitable for applications that require smaller terminals and can accommodate a large number of users, such as mobile broadband, internet of things (IoT), and high-capacity data networks.

    Signal Propagation:

    Ku-band: Ku-band signals are less susceptible to rain attenuation (signal loss due to rain) compared to Ka-band signals. Therefore, Ku-band is often preferred for applications that require high reliability and stability, such as broadcast television and critical communication links.
    Ka-band: Ka-band signals are more susceptible to rain attenuation due to their higher frequency. However, advanced modulation and coding techniques are employed to mitigate this issue, making Ka-band viable for many applications, especially in areas with a low to moderate rainfall rate.

    In summary, Ku-band generally provides higher bandwidth, better rain attenuation characteristics, and more established infrastructure, making it suitable for applications requiring high data rates and reliability. On the other hand, Ka-band offers greater frequency reuse, smaller equipment size, and potential cost advantages, making it suitable for applications that prioritize spectral efficiency and scalability. The choice between Ku-band and Ka-band depends on the specific requirements, application needs, geographical location, and available satellite infrastructure

    ?Compare Iridium Certus and Fleet Broadband

    Iridium Certus and Fleet Broadband are two popular satellite communication services used in the maritime industry. Here's a comparison between Iridium Certus and Fleet Broadband:

    Coverage:

    Iridium Certus: Iridium Certus offers truly global coverage, including both polar regions. It utilizes the Iridium satellite constellation, which consists of Low Earth Orbit (LEO) satellites, ensuring connectivity in remote and challenging environments.
    Fleet Broadband: Fleet Broadband provides global coverage but is limited to certain coverage areas depending on the satellite operator. It utilizes geostationary satellites, which are positioned at a fixed point above the Earth's equator.

    Data Speeds:
    Iridium Certus: Iridium Certus offers higher data speeds compared to older Iridium services. It provides various service plans with speeds ranging from 22 kbps to 704 kbps (up to 1.4 Mbps with Certus 700). These speeds enable faster web browsing, email, and data transfer.
    Fleet Broadband: Fleet Broadband offers different data speed options depending on the specific service plan. Speeds typically range from 150 kbps to 700 kbps (up to 432 kbps with FleetBroadband 500), allowing for reliable internet access and moderate data transfer.

    Equipment Size:
    Iridium Certus: Iridium Certus equipment, including the terminals and antennas, can be relatively compact and lightweight, suitable for various maritime applications, including vessels of different sizes.
    Fleet Broadband: Fleet Broadband equipment typically consists of larger terminals and antennas compared to Iridium Certus. The size can vary depending on the specific hardware model and service requirements.

    Antenna Type:
    Iridium Certus: Iridium Certus terminals usually utilize omni-directional antennas, which can receive signals from any direction without requiring antenna pointing or tracking.
    Fleet Broadband: Fleet Broadband terminals often use parabolic or stabilized antennas that require pointing and tracking towards the geostationary satellite, ensuring a consistent and reliable connection.

    Voice Services:
    Iridium Certus: Iridium Certus supports voice services, allowing users to make voice calls using compatible Certus terminals. Voice quality is generally reliable and suitable for communication needs at sea.
    Fleet Broadband: Fleet Broadband includes voice services as a standard feature. Users can make voice calls using the provided voice terminal or by connecting a compatible phone to the terminal.

    Applications and Services:
    Iridium Certus: Iridium Certus supports various applications, including internet access, email, weather updates, remote monitoring, and basic video streaming. It is also suitable for safety and emergency communications.
    Fleet Broadband: Fleet Broadband offers a wide range of applications and services, such as internet access, email, file transfer, video conferencing, remote monitoring, VPN connectivity, and vessel management systems.

    Cost:
    The cost of both Iridium Certus and Fleet Broadband services can vary depending on factors such as data usage, service plans, contract terms, and hardware requirements. Please contact with Deckhoses for specific pricing details and options.